Privacy Policy
Privacy policy for East Bay Roofers. How we collect, use, and protect your personal information.
Effective Date: January 1, 2025 Last Updated: January 1, 2025
East Bay Roofers ("Company," "we," "us," or "our") operates the website eastbayroofers.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or engage our services.
Information We Collect
Information You Provide
When you contact us, request an estimate, or submit a form on our Site, we may collect:
- Contact information — Name, email address, phone number, mailing address
- Project information — Property address, roof details, service needs, photos of your roof
- Financial information — Payment details processed through our secure payment partners (we do not store credit card numbers)
- Communication records — Emails, phone call records, and messages exchanged with our team
Information Collected Automatically
When you visit our Site, we may automatically collect:
- Device information — Browser type, operating system, device type
- Usage data — Pages viewed, time spent on pages, referring URL, click patterns
- Location data — General geographic location based on IP address (city/region level only)
- Cookies and tracking — See "Cookies" section below
How We Use Your Information
We use collected information to:
- Provide roofing estimates, schedule inspections, and deliver services
- Communicate with you about your project, appointments, and follow-ups
- Process payments and manage accounts
- Improve our website, services, and customer experience
- Send marketing communications (only with your consent; you may opt out at any time)
- Comply with legal obligations and enforce our terms
- Analyze Site usage to improve performance and content
How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers — Payment processors, scheduling software, CRM systems, and email services that help us operate our business
- Insurance companies — When you authorize us to coordinate with your insurer on a claim
- Financing partners — When you apply for financing through our third-party lending partners
- Legal authorities — When required by law, court order, or to protect our rights and safety
- Business transfers — In connection with a merger, acquisition, or sale of business assets
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Remember your preferences and form inputs
- Analyze traffic and usage patterns (via Google Analytics)
- Measure advertising effectiveness
- Provide a better browsing experience
You can control cookies through your browser settings. Disabling cookies may limit some Site functionality.
Google Analytics: We use Google Analytics to understand how visitors use our Site. Google Analytics collects information anonymously and reports trends without identifying individual visitors. You can opt out at tools.google.com/dlpage/gaoptout.
California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Delete your personal information (subject to certain exceptions)
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination — We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at info@eastbayroofers.com or call (925) 722-4916. We will respond within 45 days.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- SSL/TLS encryption on all Site pages
- Secure payment processing through PCI-compliant partners
- Access controls limiting employee access to personal information
- Regular security reviews
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, typically:
- Customer records — Duration of the business relationship plus 7 years (for warranty and tax purposes)
- Estimate requests — 2 years if no project results
- Website analytics — 26 months (Google Analytics default)
- Marketing contacts — Until you opt out
Children's Privacy
Our Site and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
Third-Party Links
Our Site may contain links to third-party websites (e.g., manufacturer sites, review platforms, financing partners). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights:
East Bay Roofers 2310 Bates Ave #AA, Concord, CA 94520 Phone: (925) 722-4916 Email: info@eastbayroofers.com